phonepe (phonepe.com) customer care number - 080 6872 7374
PhonePe is one of India’s leading digital payment platforms, enabling users to make seamless transactions via smartphones. Launched in 2016, it has become a popular mobile payment solution in India, offering a wide range of financial services such as mobile recharges, bill payments, money transfers, insurance, mutual funds, and more. PhonePe is part of the Unified Payments Interface (UPI) ecosystem, which facilitates real-time peer-to-peer and person-to-merchant transactions.
PhonePe offers various levels of customer support to ensure users can quickly resolve any issues they may encounter while using the platform. The support is available through different channels such as the in-app help center, email, and customer care helpline. Here’s a breakdown of the customer support levels provided by PhonePe.
Level 2
Complaints Registration:
You can access any of the following channels to escalate your complaint. Register a complaint on https://support.phonepe.com
Call our customer support center on 080-68727374 / 022-68727374.
Level 3
Complaints Registration :
You can reach out to the Grievance desk if your issue has not been resolved at the previous levels within
30 days for issues concerning payments through non-PhonePe QRs
10 days for issues concerning any other kind of transaction
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer is provided below:
Contact:
Principal Nodal Officer – Mrs. Sinu Sudhakar
Phone: 080-68727374 / 022-68727374
Webpage: grievance.phonepe.com
Address: Office-2, Floor 4,5,6,7, Wing A, Block A,Salarpuria Softzone, Service Road,
Green Glen Layout, Bellandur, Bengaluru, Karnataka-KA, Pin- 560103
Working hours: Mon-Fri 10 am to 7 pm
Level 4
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can reach out to the digital ombudsman.
Complaint lodging portal of the Ombudsman: https://cms.rbi.org.in/
Toll-Free PNo: 14448
Email ID: crpc@rbi.org.in
Address – Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector
17, Chandigarh – 160017
For more details, please refer to the link RBI Ombudsman
1. In-App Help Center
The primary mode of customer support is through the PhonePe app itself, where users can find:
FAQs: A comprehensive list of frequently asked questions covering common issues such as UPI transactions, bill payments, refunds, and more.
Self-Service Solutions: Users can troubleshoot their problems using the in-app options for transaction failures, payment disputes, refund status, etc. The app offers guided steps to resolve issues based on the problem type.
Report an Issue: If users cannot find answers through FAQs or self-service tools, they can file a complaint or report an issue directly from the app. PhonePe provides options for reporting failed transactions, pending payments, refund issues, and more.
Real-Time Notifications: The app provides real-time notifications about ongoing issues or transaction statuses, helping users track and resolve their concerns faster.
2. Email Support
PhonePe provides email support for issues that require more personalized assistance or detailed information. Users can write to:
Email: support@phonepe.com
This service is available for queries related to more complex issues like KYC problems, account verification, escalations, or security concerns.
3. PhonePe Customer Care Helpline
PhonePe offers a helpline for users who prefer direct communication to resolve their issues. While the platform prioritizes its in-app help center for fast resolution, the helpline is available for certain escalated cases.
As of the most recent information, PhonePe does not have a dedicated customer care number that is openly available like traditional service providers. However, users are encouraged to use the in-app support or email channels for quicker resolutions.
4. Escalation Process
If a user’s issue isn’t resolved through the normal support channels (app, email, or help center), PhonePe provides an option for escalating the complaint to a higher level of customer service. This can be done directly from the in-app support section or by requesting further escalation via email.
Grievance Redressal Mechanism: PhonePe has a grievance redressal system to address unresolved or high-priority concerns. Users can escalate their issues to the Grievance Officer via email at grievance@phonepe.com.
5. Social Media Support
PhonePe is also active on social media platforms like Twitter and Facebook, where users can tweet or post about their concerns. The PhonePe social media team typically responds to queries and directs users to the appropriate support channels for resolution.
Twitter Handle: @PhonePeSupport
This level of support is more informal but can help users get quick attention for their issues.
6. Merchant Support
PhonePe for Business: Merchants who use the PhonePe Business app have dedicated customer support that includes:
In-app support for resolving transaction and payment-related queries.
Access to PhonePe’s Business helpline for personalized assistance.
Support via email or through a partner relationship manager for large merchants.
Summary of Customer Support Levels:
In-App Help Center (Primary support with FAQs, self-help, and reporting features)
Email Support (For complex or detailed issues)
Phone Helpline (Available for escalations)
Escalation and Grievance Mechanism
Social Media Support (For quick responses via Twitter/Facebook)
Merchant Support (Specialized help for business users)
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